Credit: Wikipedia
Recently, a story about a girl who used a Valve Index headset for seven years went viral in the gaming community.
Recently, the cable on SharklettVT’s headset broke, and she tried contacting Steam support:
‘Well, after 6,655 hours, my Valve Index cable finally broke. Considering other people’s cables typically last about a year and a half, I’m honestly glad mine has lasted since 2019. I politely emailed Steam support asking for a new one, but honestly, I don’t really expect a response—it’s been too long.’
SharklettVT soon received a response. It was swift and unexpected—Valve had decided to “make an exception” and she would receive a free cable.
‘Steam once again proves why it’s the number one gaming platform: less than 24 hours after my headset became nearly unusable, they’ve already resolved my issue—even though it was well out of warranty. God bless Valve—and a special thanks to the support team :D’
